How can archivists reimagine reference services as they increasingly serve a broader and more diverse user base? In this episode, cohosts Anna Trammell and Chris Burns speak with Cheryl Oestreicher about her recent book, Reference and Access for Archives and Manuscripts (Society of American Archivists, 2020), the fourth volume in SAA’s Archival Fundamentals Series III. The book was the recipient of SAA’s 2021 Waldo Gifford Leland Award for writing of superior excellence and usefulness.Oestreicher, a professor at Boise State University and the head of Special Collections and Archives at Boise State’s Albertsons Library, shares memorable reference experiences and discusses the evolution of the reference model away from acquisitions and toward advocacy. Listen to learn how access informs all areas of archival practice.